Love It or Return It — 30‑Day Promise

We’re confident you’ll adore your wooden box.
But if it isn’t quite what you imagined, you have 30 days from the day of delivery to send it back — even personalized pieces.

Returns

  • Contact Us First
    Email with your order number and a short reason for the return.
  • Keep Everything Intact
    The item must be unused, undamaged, and in its original protective packaging.
  • Ship It Back Securely
    After approval, send the package to the address we provide using a traceable service. Return postage is paid by the customer and is non‑refundable.

    Because each custom piece is crafted just for you, returns of personalized products incur an 18% restocking fee, which is deducted from your refund.
    Packages sent back without prior authorization may be refused.

Exchanges

Need a different item? The fastest way is to:

  1. Complete the return steps above.
  2. Once your return is accepted, place a new order for the product you’d like.

Refunds

When your return is received and inspected, we’ll issue your refund (minus any applicable restocking fee) to the original payment method within 5 business days.
Your bank or card issuer may need a few business days to process the credit.

Defective, Damaged, or Incorrect Products

Email us within 7 days of delivery at and attach:

  • Clear photos of the issue
  • Photos of the outer and inner shipping labels

We’ll arrange a replacement or refund at no cost to you.

EU 14‑Day Right of Withdrawal

If you reside in the European Union, you have a statutory 14‑day “cooling‑off” period under Directive 2011/83/EU for non‑customized products purchased online.

  • No reason required. You may cancel or return your order within 14 days of delivery for any reason or no reason at all, provided the item is unused, in like‑new condition, and returned in its original protective packaging.
  • Return window. After notifying us in writing within the 14‑day period, you have another 14 days to send the item back. Return shipping costs are your responsibility.
  • Exemption. Personalized or custom‑made products are excluded from this legal right of withdrawal.
  • This statutory right is separate from — and does not limit — our 30‑day store policy.

What Can’t Be Returned

  • Items showing signs of use or customer‑induced damage
  • Final‑sale, clearance, or promotional items

Questions?
We’re here to help!  or click here. We typically reply within one business day.

Shop with confidence — your satisfaction is always our top priority.