FREQUENTLY ASKED QUESTIONS
Product
We select dense hardwoods to ensure every box is sturdy and long-lasting. Our primary material is premium North American Black Walnut, prized for its rich grain and durability.
Yes. Please provide a clean line drawing or the original PDF/AI file. A small customization fee may apply depending on the complexity of the artwork.
Store the box in a dry, well-ventilated place, away from direct sunlight, moisture, and extreme temperatures. Dust it occasionally with a soft, dry cloth. If the wood ever looks dull, you can lightly buff it with a small amount of natural beeswax or food-safe wood oil—but this is optional and only needed when you feel the finish could use a refresh. Avoid abrasive cleaners and never soak the box in water.
The custom letter patterns are made from solid brass, a metal known for its rich, elegant finish. If you prefer copper, silver, or other metals, feel free to contact us—we're happy to customize.
For brass, avoid contact with water. Simply use a soft cotton cloth to clean. Over time, brass naturally oxidizes and darkens—this aging process adds character. If you'd like to restore its shine, a quick rub
ORDER
Your credit card information is transmitted securely to the payment provider, where the card and transaction are authorized and approved. We do not store your credit card information on our servers.
Please note that we cannot change the delivery address once the order has been shipped. However, if you contact us as soon as possible, we may still be able to redirect your package.
If you’re not satisfied with your order, you can return it. Please contact us and review our return policy for more details.
Please contact us immediately if you wish to change or cancel your order. Note that orders that have already been packed or shipped cannot be changed or canceled. For more details, refer to our right of withdrawal information.
DELIVERY & SHIPPING
We offer free shipping on qualifying orders, including insurance against theft, loss, or damage. For other orders, the shipping cost will be calculated automatically based on your location.
Once your package has shipped, you will receive an email with a tracking number. You can use this number to track your shipment. For logistical reasons, your order may arrive in multiple partial deliveries.
In some cases, it may take up to 5 business days for tracking information to be updated. We appreciate your patience. If no tracking updates appear, please contact us and we’ll help locate your shipment.
CONTACT US FOR ANY QUESTIONS
Looking for product recommendations? Have ordering questions? Can't find answers in the FAQ? Fill out the form below — we typically respond to most inquiries very quickly.
You can also reach us by eMail and Phone.
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